Copy of ATG Your refund is in progress.
We've got your refund request. You don't need to do anything else. You'll receive an email from us confirming the information of this page within the next 24 hours.
Your performance of In the Night Garden Live is at a venue managed by Ambassadors Theatre Group and your ticket money is held by them.
Ambassadors Theatre Group have told us that they don't expect to be able to return the money to us until after the date of the postponed performance. It will then take a few days for us to return the money to your card.
If you have closed your account for the payment method you used when you booked please contact us as soon as you can to let us know, as this may also delay your refund. Just give one of the Family Tickets team a call on 0330 058 1585 or email helpdesk@familytickets.com.
| Venue | Money With Family Tickets by | Refund on your card by |
| Richmond Theatre | Fri 29 May | Fri 5 Jun |
| New Theatre Oxford | Fri 5 Jun | Fri 12 Jun |
| Alexandra Theatre Birmingham | Fri 24 Jul | Fri 31 Jul |
| Grand Opera House York | Fri 7 Aug | Fri 14 Aug |
We are very sorry about this delay and we are doing everything we can to encourage Ambassadors Theatre Group to return the money more quickly. We'll let you know if the dates above change.
Your refund will be for everything you've paid, including booking fees and postage costs. If you ordered a Goody Bag this will be refunded at the same time.
Any questions, just give one of the Family Tickets team a call on 0330 058 1585 or email helpdesk@familytickets.com.
2021 Tour Announcement
In the Night Garden Live has been rescheduled for 2021, and you'll automatically be registered for the presale when we go on sale in a few months' time.
Subscribe to us on YouTube!
You can watch three full length In the Night Garden Live shows on our YouTube channel, with more family friendly StayAtHome activities being added every day!
